Refund & Return Policy
Return and Refund Policy
Effective Date: 07/08/2025
1. Scope and Intent
This Return and Refund Policy applies to all purchases made through the TechWave Essentials website located at www.techwaveessentials.com ("Website").
2. Contact Information
For questions about returns and refunds, please contact our Customer Service team:
Email: support@techwaveessentials.com
Phone: +1 (855) 701-8333
Hours: Monday to Friday: 9:00 AM to 6:00 PM EST
3. Return Eligibility
Customers in the United States have the right to cancel their purchase and return the product within 30 days of receipt, subject to the conditions outlined below. Customers do not need to provide a specific reason for cancellation under consumer law, but we may ask for a reason to help us process the return efficiently.
3.1 Conditions for Return
- Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.
- Original Packaging: The item must be in the original packaging, with all labels and tags attached.
- Proof of Purchase: A receipt or proof of purchase is required.
4. Return Process
4.1 Initiating a Return
To initiate a return:
Contact Customer Service:
Email us at support@techwaveessentials.com or call +1 (855) 701-8333 within 30 days of receiving your order.
Provide your order number and a reason for the return to help us process it efficiently.
Return Authorization:
After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number.
4.2 Preparing Your Return
Package the Item Safely:
Securely pack the item in its original packaging.
Ensure all accessories, manuals, and free gifts are included.
Include Documentation:
Include the return authorization form and any necessary supporting documents or images.
Attach Shipping Label:
Return shipping is the responsibility of the customer. We recommend using a trackable courier service.
4.3 Shipping the Return
Shipping Method:
Use USPS Priority Mail with tracking and insurance, or any similar trackable courier service.
Returning Shipment:
Ship the item within 7 days after receiving the return authorization.
5. Return Shipping Costs
Customer Responsibility:
All return shipping costs are the responsibility of the customer.
6. Specific Return and Refund Conditions
6.1 Returns Due to Change of Mind
Eligibility:
Items must be unused, undamaged, and in original packaging.
Return request must be made within 30 days of receipt.
Refund:
A refund will be issued to the original payment method, minus a restocking fee of 25%. Return shipping costs are the responsibility of the customer.
6.2 Defective or Damaged Goods
Notification:
Contact us within 48 hours of receiving the item.
Documentation:
Provide photos or videos of the defect or damage.
Resolution:
We will offer a replacement or a full refund.
6.3 Incorrect Product Received
Notification:
Inform us immediately upon receipt.
Resolution:
We will arrange for the incorrect item to be returned.
6.4 Product Never Arrived
Notification:
Contact us if your product does not arrive within the estimated delivery time.
Resolution:
We will initiate an investigation with the carrier.
If the product is confirmed lost, we will offer a full refund or send a replacement product.
6.5 Order Cancellation
Before Shipment:
You can cancel your order for a full refund if it has not yet been shipped.
After Shipment:
If the order has already been shipped, it will be treated as a “change of mind” return once received, and the standard return procedure and conditions will apply.
7. Refunds
7.1 Refund Conditions
Approval:
Refunds are issued after we receive and inspect the returned item.
Notification:
We will notify you via email regarding the approval or rejection of your refund.
Condition:
Items must meet the return eligibility criteria outlined in Section 3.
7.2 Refund Processing
Method:
Refunds will be processed to the original payment method used at the time of purchase.
Time Frame:
It may take up to 10 days for the refund to appear in your account, depending on your bank or credit card issuer.
7.3 Partial Refunds
Partial refunds may be granted in certain situations at our discretion:
- Condition Issues: Items returned not in original condition, damaged, or missing parts for reasons not due to our error may be eligible for a partial refund only.
- Late Returns: Items returned more than 30 days after delivery may be accepted for a partial refund only, at our discretion.
8. Exchanges
Currently, we don’t accept exchange at TechWave Essentials. For defective, incorrect or damaged items, please refer to Section 6.2.
10. Timelines
Return Window:
Returns must be reported within 30 days of receiving the product.
Return Processing:
After receiving and inspecting the returned item, we will process the refund within 10 days.
Refund Period:
It may take up to 10 days for the refund to appear in your account after approval.
11. Legal Rights
This Return and Refund Policy does not affect any statutory rights you may have under applicable law.
14. Questions and Support
For more information, please:
Visit our FAQ Page
Contact our Customer Service team:
Email: support@techwaveessentials.com
Phone: +1 (855) 701-8333
Note: By making a purchase on our Website, you agree to this Return and Refund Policy.
TechWave Essentials
Phone: +1 (855) 701-8333
Email: support@techwaveessentials.com
Business Hours: Monday to Friday: 9:00 AM to 6:00 PM EST