FAQs

1. How long will it take for my order to ship? When will I receive it?
Orders typically ship within 1-2 business days, depending on the product. Some brands may ship the same day, while rare delays can extend processing times. On average, delivery takes 5-7 days, and any longer timelines will be clearly mentioned on the product page. At TechWave Essentials, we pride ourselves on offering the fastest processing and shipping times in the industry, paired with exceptional customer service. Click here for our full Shipping Policy.

2. Which payment methods do you accept?
We accept the following payment methods:

  • Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
  • Apple Pay
  • Google Pay
  • Shop Pay

3. What is your return policy?
We offer a 30-Day Return Policy on all items. For full details, click here for our Refund Policy. 

4. What is your cancellation policy?
Orders can be canceled for a full refund if they have not been processed yet. To cancel, notify us immediately at support@techwaveessentials.com. Once an order has shipped, cancellations are subject to our 30-Day Return Policy.

5. What if my product arrives damaged?
Inspect your package upon arrival for any damage, including to the box. Note visible damage when signing for delivery. If you cannot open the package immediately but suspect damage, write “suspect damage” on the receipt. If your product is damaged, send photos to support@techwaveessentials.com, and we’ll arrange a replacement or compensation promptly.

6. How do I place an order?
To order online:

  • Click "Add To Cart" on your chosen product.
  • Proceed to checkout and provide your shipping and billing details.
  • Complete your order, and you'll receive a confirmation email.
    To order by phone, call us at +1 (855) 701-8333.

7. How do I know when my order will ship?
You’ll receive a confirmation email after placing your order. Once your item ships, we’ll send you a tracking number. In the rare event an item goes out of stock, we’ll notify you via email or phone within one business day.

8. Will I receive an order confirmation via email?
Yes, an order confirmation will be sent to the email address you provide. We recommend saving or printing this email for your records. Ensure your email address is entered correctly to avoid missing updates.

9. Can I change my order?
Yes, you can modify your order before it ships by emailing support@techwaveessentials.com. If there’s a price difference, we’ll issue a credit or send you an invoice for the balance. For immediate assistance, contact us by email or call us at +1 (855) 701-8333.

For further inquiries, reach out to us at support@techwaveessentials.com or use our live chat for instant support.

Contact Information

TechWave Essentials

Phone: +1 (855) 701-8333

Email: support@techwaveessentials.com

Business Hours: Monday to Friday: 9:00 AM to 6:00 PM EST